Leadership is not about being in charge, its about being in care of the people. Its called Empathy.
When managers become leaders they often forget that its no longer about the task, but about the people. Leaders are there to lead, motivate and inspire people, not complete tasks. Empathy is one of the most critical leadership traits in the new world of work and in Navigating the New Norm. We can coach empathy but it helps if you have a little to start with.